Shipping & Returns
Shipping & Rates:
Shipping within the 48 contiguous states is free with your purchase of $20 or more. Purchases under $20 are shipped for a flat rate of $5.00.
Shipping to AK, HI, Canada, and U.S. Territories and U.S. military installations may incur a shipping charge. We will notify you of any additional cost with an amended invoice. If you wish to inquire of the cost to these regions, please contact us ahead of placing your order for a quote.
9 Lives Tea House reserves the right to select which ever shipping service it desires. In most cases we will use the United States Postal Service but may use FedEx or UPS. FedEx cannot deliver to AK, HI, U.S. Territories and P.O. Boxes.
In some instances, a Signature may be required for delivery. This will be the policy of the shipper and not within our control.
Delivery Times may vary depending on your region. All shipping originates from Central Tennessee. We ship Monday through Saturday.
We ship as orders as they are received. Products are not pre-packaged, and assembly may take a couple of days depending on volume. We do our best to process your order within 3 business days. If expedited shipping is required, please call our office (940) 765-4364 or (833) 374-6583 for a quote.
International Shipping:
We can ship Internationally, however, International Shipping involves an extra charge. We can provide a quote via phone or email upon receiving your inquiry. Delivery times to regions/countries outside of the contiguous 48 United States vary. Some regions may take 3-4 weeks to reach their destination regardless of shipping service purchased. All shipments are sent with tracking, but once the order leaves the United States, the information can be delayed or not updated at all, depending on the country destination.
About Our Packaging Materials
We believe in recycling materials as much as possible. We work to purchase our shipping materials from companies that offer recycled boxes, papers, and so on. We reuse shipping boxes often and hope that you understand if your order arrives in a slightly used shipping box. Your products will be in new boxes inside the recycled box. We proudly use packaging peanuts that are biodegradable. We also recycle peanuts that are in the items we receive.
Returns Policy
You may return most new, unopened items within 15 days of delivery for a full refund.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.